Refund & Warranty Policy

Last Updated: July 21, 2026

At QZZON Group, your satisfaction and peace of mind are our highest priorities. We design and deliver our products to the highest standards; however, we understand that a purchase may not always be a perfect fit. To protect your investment, we have established a transparent, fair and straightforward Refund and Warranty Policy. Whether you require a swift size exchange within your first month, a repair under our hardware warranty, or a full refund, our support team is dedicated to resolving your request quickly and hassle free.

1. Standard Return Window

• 30 Days: Customers have 30 calendar days from the date of delivery or in-store purchase to request a full refund or exchange.
• Exceptions: Custom-made, personalized, perishable items and downloadable digital software are non-refundable unless defective.

2. Global Limited Warranty Period
Beyond the standard 30 day return window, QZZON Group provides a manufacturing warranty against defects in materials and workmanship.

• Duration: All hardware, electronic components and durable goods carry a 2 year limited warranty from the date of purchase.
• Coverage: Covers verified manufacturing defects under a structured remedy system.
• Exclusions: Does not cover accidental damage, normal wear and tear, misuse, or unauthorized modifications.
• Claims: Customers must submit proof of purchase and photographic evidence of the defect.

3. Warranty Remedy Tiers & Logistics
When a valid manufacturing defect is confirmed during the 2 year warranty period, QZZON Group resolves the issue using the following sequential remedy tiers:

• Tier 1: Repair (14 Day Limit): QZZON Group will first attempt to repair the product using new or refurbished parts.
  • Logistics: QZZON Group provides a prepaid shipping label for the evaluation. If the issue is found to be user damage (not covered by warranty), the customer must pay a dynamic diagnostic fee and return shipping costs.
  • Time Frame: Repairs will be completed within 14 business days of receipt. If exceeded, the customer is immediately escalated to Tier 2.
• Tier 2: Replace: If a repair is impossible, exceeds the 14 day limit, or fails to fix the issue, we will replace the item with an identical product or an equivalent model.
• Tier 3: Refund: If the item cannot be repaired or replaced a full or prorated refund will be issued to the original payment method.

4. Eligibility Criteria for Standard Returns
To qualify for a standard refund within the 30 day window, items must meet the following conditions:

• Condition: Unused, unworn and in the same condition as received.
• Packaging: Original tags attached and intact original packaging.
• Proof: Valid receipt, invoice, or digital order number required.

5. Refund Processing & Methods

• Original Payment: Refunds are issued back to the original payment method used during purchase.
• Timeline: Processing takes 5 to 10 business days after the item arrives at our fulfilment center.
• Store Credit: Customers may opt for immediate digital gift cards or store credit instead of a cash/card refund.

6. Shipping & Return Fees

• Free Returns: QZZON Group covers return shipping costs for defective, damaged, or warranty covered items.
• Change of Mind: For standard returns, customers are responsible for return shipping fees and an up to 5% restocking fee where applicable by law.

7. Digital & Subscription Services

• Subscriptions: Monthly subscriptions can be canceled at any time. Refunds for partial months are prorated.
• Digital Goods: Digital products (e.g., software licenses, e-books) are eligible for a refund within 14 days of purchase only if the content has not been downloaded or streamed.

8. Regional Adjustments & Local Law
This information applies globally, but your local statutory rights always take precedence.

United Kingdom: Aligns with the Consumer Rights Act 2015.

United States: Warranties are offered as a Limited Warranty in accordance with the Magnuson-Moss Warranty Act. Implied warranties, including the implied warranty of merchantability, are limited to the 1 year duration of this express warranty. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limitations may not apply to you. This policy complies with specific disclosure requirements for states including California, New York and Virginia.

European Union (EU): Includes a mandatory 14 day statutory right of withdrawal and a minimum 2 year legal conformity guarantee for goods. Local consumer laws may dictate customer preference over remedy tiers.

Australia (ACL): Complies fully with the Australian Consumer Law. In the event of a “major failure,” the consumer has the immediate right to choose between a replacement or a refund, overriding standard remedy tiers.

All Other Countries: For any country not explicitly listed above, returns, refunds and warranties will be handled in strict accordance with the mandatory local consumer protection laws, statutory rights and legal guarantees of the buyer’s country of residence. This information applies globally, but your local statutory rights always take precedence.

9. Customer Support Contact
For all return requests, warranty claims and Policy questions, please contact our global support team:

• Email: a3priority@gmail.com

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